Safety and prevention measures in Phe 2021

Safety and prevention measures in Phe 2021

The celebration of Phe Festival it is practically a miracle. And yet, in this 2021 that has been a roller coaster, the fundamental motivation to keep going has been our love for music and culture, understood in the most authentic and healthy way.

No one is unaware that prevention regulations greatly restrict mobility and the experience of a festival like this. But the emotion of the live concerts with the great artists who are part of the line-up this year can overcome everything and we are sure to enjoy it, yes, with the utmost responsibility. To do this, at Phe we once again have a Safety and Self-protection Plan that will scrupulously follow the mandatory measures of the health authorities.

So we have to remember, first of all, our cute hashtag that says #EnjoyTheInconvenience.

The concerts of Phe Festival 2021, complying with the terms and conditions of the tickets purchased and alluding to the current situation regarding the pandemic, will take place in a stable enclosure specifically dedicated to this activity on the esplanade of the Puerto de la Cruz pier, where all the people who come will have to remain seated during the performances.

The use of a mask will be mandatory at all times and it is forbidden to access the direct area with food or drink.

Along with the access bracelet, attendees will receive instructions to reserve your seats once you enter the concert venue. The assignment, in this case, will be manual and in order of arrival. Once the location is selected, it cannot be changed during the festival.

The entrance and exit of the premises –adapted to health prevention and safety measures– will be carried out in an orderly and progressive manner, to avoid crowds. The doors open at 6:00 p.m. and the expected closing time is 2:00 a.m. 

After finishing each concert there will be a staggered start. At that time, you can remain in your seat or access the adjacent, independent restaurant area with limited capacity, or leave the venue for the streets of Puerto de la Cruz, to return later and enjoy the following live shows. It is recommended to maintain the current safety distance at all times.

Ph 2021 will have Market/Food zone independent of the concert venue and with controlled capacity. It will be installed next to the direct space and will function as a summer terrace where it will be possible to access the restaurant offer.

The measures that will be applied in this space oblige to consume only while staying at the tables and areas enabled for it. The mask must be worn at all times except when consuming food or drink.

It is also recommended do not wander around the premises more than necessary and circulate in the direction indicated by the signs. 

Payments in bars will be made with the cashless access bracelet that they will receive at the box office When exchanging the subscription and inside the enclosure you will find recharging points where you can pay with card and cash.

It will be available in the premises of Ph 2021 signaling to organize the movement of people in a circular manner, for which there will also be service personnel and adequate information.

In addition, hydroalcoholic gel dispensers will be made available to attendees so that they can use it regularly. There will also be Continuous cleaning and disinfection of the different spaces.

With these conditions, quite reasonable for such an unpromising year, we are aware of the limitations, but also of the enormous demand for subscriptions by many phellowers having such a reduced capacity and the sale suspended for weeks.

If you understand that the current situation does not meet the expectations you had when you bought the subscription, exceptionally, the organization of Phe Festival gives you the opportunity to return it and recover the amount (the refund is always made for each purchase made, not for individual installments).

This return period will remain operational from today Monday 16 to Thursday 19, sending your request through this form: HERE 

From the beginning, and especially this edition, our attitude has been #Effort so that we can all continue enjoying music and culture in the best conditions. And because without your support this would not make sense.

Thanks for having Phe.


As you know, our colleague ‘plug-in’ translator isn’t perfect, but Its good enough to get a rough idea of how cool PHE FESTIVAL is ;)

In case you have any questions, we will be happy to help you by mail or social media.