Ticket Conditions

*For any questions, complaints or incidents, the festival makes the email available incidences@phefestival.es in which each query will be attended to personally. Important: The claims period will close one month after the festival. 

1. Cancellation and validity of the ticket

The impossibility of attending the event or show (illness, travel, commitment, etc.) or the commission of an error when purchasing the ticket or tickets (purchase by mistake) are not reasons that allow their return. The user will not be able to exercise the right of withdrawal or resolution, in accordance with current regulations on consumption and retail trade management.

Once the ticket is purchased, the amount will only be changed or refunded in the event of total cancellation of the event. No name changes or refunds will be made, except in the cases specified in the general entry conditions.  The total suspension of the festival will be considered cancellation.

Therefore, the cancellation of a performance of the artists' lineup, for any extraordinary reason, is not a reason that allows a refund.

In the case of a refund due to cancellation of the event, the expenses originated by the assistance such as hotels, flights, etc., are at the expense and risk of the buyer, and cannot be borne by the promoter of the event.

1.2 In the event of cancellation, the purchaser may request a refund within a period not exceeding 14 days or within the period legally determined from the date of public communication of the cancellation, in the manner specified by the Organizer. The total suspension of the concert will be considered cancellation.

If possible, the Organization will try to find a new date for the canceled concert.

In the sales of tickets for days from the month of June, after having given the opportunity to request a refund to the purchasers of subscriptions in the previous phases, the amount of the ticket will not be refunded in case of cancellation of the concert due to overwhelming force.

Force majeure means what is established by the Spanish Civil Code and the jurisprudence of the Spanish courts and tribunals and, especially and without limitation, natural disasters, earthquakes, floods, labor disputes, strikes, war (declared or not), rebellion, scarcity, shortage of or unforeseeable delay in the supply of raw materials or necessary goods, fires, explosions, emergencies, accidents, or breakdown of machines, equipment or essential tools, action or omission of public services or administration, sabotage , embargo, disturbances of any kind that seriously affect public order, epidemics or pandemics, any intervention or declaration by Public Administrations (state, regional and local), health institutions or other bodies, both regarding the prohibition and the recommendation of the non-celebration of the concert, as well as any other fact or impediment that does not allow or does not recognize The celebration of the event referred to in these general conditions, as well as any unforeseeable, irresistible event, independent of the will of the organizer and that is beyond its control and that, likewise, prevents the total or partial execution of the concert, and that does not can be overcome by employing average diligence.

In the case of return of tickets, if the cancellation was not due to force majeure, only the amount of the same will be returned, including, among others, the management costs. Travel, accommodation or any other expense related to the show that has been contracted, are at the risk and expense of the buyer, without it being possible to refund these amounts in any case by the ticket seller or the promoter of the show.

In the event of postponement or cancellation of the concert, and without prejudice to the rights recognized by these general conditions, the organizer may offer you a compensation proposal that restores the reciprocity of interests of the contract and constitutes due and reasonable compensation.

In the event of a limitation of the capacity of the venue at the request or recommendation of the Public Administrations (state, regional and local), health institutions or other organizations as a measure regarding COVID-19, the promoter will inform as soon as possible and will return, in the within 14 days, the full amount paid for the tickets to those buyers who will no longer be able to access the event due to such limitations, following the chronological order of purchase of the tickets: the last tickets that have been purchased will be the first to be returned.

1.3 The Organization does not guarantee the authenticity of the ticket if it has not been purchased at official points of sale. Resale of the ticket is not allowed. The Organization does not assume any responsibility in case of loss or theft of the ticket. You must guard your ticket until the day of the event as if it were cash. The beneficiary of the ticket or the person in whose name the ticket is personalized, assumes all responsibility in the event that their ticket is presented in duplicate, photocopied or falsified, losing all the rights that it grants to access the event. Only the first entry that is presented and its code validated will be valid. Any entry with the same code, submitted later, will be totally invalid.

1.4 If you provide data of a companion, you are obliged to inform and obtain consent for the processing of their data, which are subject to our privacy policy that appears in the following clause.

1.5 The holder of the ticket acknowledges that it may appear in images taken within the venue by different media for subsequent informative dissemination and authorizes such use, which will be the responsibility of each media. The images may appear on the Internet, so their dissemination may not be controlled.

1.6 In the case of images collected by PHE FESTIVAL, we inform you that your data is incorporated into files under the responsibility of PHE TEAM SL in order to manage the purchase of tickets and/or the relationship. You can exercise the right to access, rectify, cancel or oppose the processing of your data with respect to your data by contacting e-mail info@phefestival.com. The information you provide is true. The registration of minors under 14 years of age is not allowed.

When making the payment, your data is automatically provided to the company that manages the payment by card and to the bank.

1.7 Possession of the ticket does not entitle its holder or third parties to resell it, to use it or its content for advertising, marketing or promotional purposes (including contests, gifts and/or raffles) associated with the ticket holder or third parties. . These activities will be tracked on the Internet in order to establish appropriate responsibility.

All image and intellectual property rights are reserved. Any filming, recording or reproduction inside the venues is prohibited unless expressly authorized by the Organization.

1.8 Interested parties will find claim forms at their disposal at our registered office.


2. Access to the venue

2.1 The Organization will deny access to the venue to any person if any of the following circumstances occur:

2.1.1 The entry is incomplete, amended, torn or with signs of forgery.

2.1.2 The bearer manifests a violent attitude or one that publicly incites hatred, violence, or discrimination based on birth, race, sex, religion, opinion, disability, sexual orientation, gender identity or any other social or personal condition or circumstance, and, in particular, to the bearer who behaves aggressively or causes disturbances outside or at the entrance, who carries weapons or objects that can be used as such and who wears clothes, objects or symbols that incite violence or suppose an apology for activities contrary to the fundamental rights recognized in the law and the Constitution.

2.1.3 The carrier presents symptoms of drunkenness or of being consuming or having consumed drugs or narcotic substances.

2.1.4 The exercise of the right of admission will not entail, in any case, the denial of access to the bearer for reasons of birth, race, sex, religion, opinion, disability, sexual orientation, gender identity or any other circumstance or personal or social condition.

2.1.5 Upon entering the venue, the public may be subject to a search according to the Law. The entry of objects that may be considered dangerous by the Organization or are prohibited by current regulations is not allowed.

2.1.6 The Organization may deny access or expel the ticket holder from the premises in the event of non-compliance with the instructions of the Organization's staff, as well as in the event that it can reasonably be presumed that a situation of risk or danger will be created for the own carrier or other attendees or due to states of apparent or potential intoxication, the carrier being personally responsible in all cases for their own actions and omissions that cause injury to third parties or damage to property.

3. Cashless bracelet

3.1 Access to the venue, as well as the purchase of drinks, food or items within the venue will be made only with the cashless bracelet. The ticket in PDF format purchased at Tickety.es will be exchanged in all cases for a cashless bracelet upon arrival at the ticket office. Phe Festival, installed on the esplanade of the Puerto de la Cruz quay, at the posts and times set up for this purpose.

3.2 Keep in mind that the cashless bracelet is single-use and non-transferable, as well as mandatory to enter and exit the venue. Being the only payment method within the venue, it must be in perfect condition. Try not to break it and don't lose it.

3.3 The balance recharge of the cashless bracelet as well as the balance consultation can be carried out via on-line or asking for help from the staff at the recharging points within the premises. Online payment is only allowed by card. At recharging points, both card and cash payments are allowed.

3.4 The return of the remaining balance on the cashless bracelet can be requested when Phe Festival ends, following the instructions on the festival website and within the stipulated period. This transaction will be completely free. No refunds will be made after the return period.

IMPORTANT: To request a refund of the balance it will be necessary to indicate the code on your bracelet, do not throw it away at the end of the festival.


4. Minors policy


Phe Festival wants to be an event open to all audiences, including children (until a prudent hour such as 11:00 p.m.).

But to organize ourselves in the most appropriate way, it is important to pay attention to these indications about ages, and above all the need to attend accompanied and authorized:

  • Children under 12 years of age have free access to the festival.
  • Children between 13 and 17 years old must buy their normal ticket.
  • Minors between 16 and 18 years old can access alone. Children under 16 years of age may only access accompanied by a parent or authorized guardian.

In all cases, they will deliver an access authorization signed by one of their parents or legal guardian at the box office upon receiving their bracelet.

Both minors and parents or legal guardians must have purchased their corresponding ticket.

Identification of the promoter

You are contracting with PHE TEAM SL: B76729581
Urb. Panoramic View
Santa Ursula, Canary Islands, 38390

Contact email: info@phefestival.com

Instagram: https://www.instagram.com/phefestival/

Facebook: http://www.facebook.com/phefestival

Twitter: https://twitter.com/phefestival

Youtube: https://www.youtube.com/channel/UCZSq6WnHBYzHpn_A0fcW7aw

Spotify: https://open.spotify.com/user/phefestival?si=RqUGum6NQn6c2aobEeUKdw

Conflict resolution

This entity has an active conflict resolution policy. We inform you that according to Art. 40 of Law 7/2017, access to the online dispute resolution platform is provided, which is available at the following link:


Notwithstanding this, we will decide, in each case, whether or not to adhere to this system, since we believe that conflicts can and should be resolved outside these areas, so we recommend that prior to any claim you use our customer service system. at info@phefestival.com

Thanks for your understanding.


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Legislation and communications

These conditions will be regulated by the applicable Spanish legislation.

PHE FESTIVAL may cancel or modify any of the above conditions or report incidents, in which case it may inform the attending public through the channels it deems appropriate.


As you know, our colleague 'plug-in' translator isn't perfect, but Its good enough to get a rough idea of how cool PHE FESTIVAL is ;)

In case you have any questions, we will be happy to help you by mail or social media.


As you know, our colleague ‘plug-in’ translator isn’t perfect, but Its good enough to get a rough idea of how cool PHE FESTIVAL is ;)

In case you have any questions, we will be happy to help you by mail or social media.