We answer your questions

You can now get your subscription at a reduced price for Phe 2024 at the official online point of sale of Phe Festival: Tickety.

They will also be available in box office the week before the festival, which will be installed next to the entrance to the venue. You can pay in cash and by card. 

Sí, ¡claro!

Con la intención de ponértelo fácil y que puedas venir de veraneo musical con toda la calma y tranquilidad, sabiendo que tienes tu plan de vacaciones organizado sin agobios de última hora, hemos renovado la campaña de packs promocionales.

La promoción incluye vuelos desde Gran Canaria, Fuerteventura, Lanzarote y La Palma (resto de islas a consultar), en el caso de los residentes en Tenerife, podrán adquirir paquetes con abono para el festival + hotel, u oferta de solo hotel en caso de ya tener abono.

Consulta los precios y hoteles disponibles aquí: https://phefestival.es/paquetes-vacacionales-2023/

Toda la información y consultas personalizadas disponibles contactando a la agencia Hemispheria: 922 080 080 / phe@hemispheria.es

 

Yes, Phe Festival wants to be an event open to all public, including children (up to a prudent hour such as 11:00 p.m., as indicated by current regulations).

But to organize ourselves in the most appropriate way, it is important to pay attention to these indications about ages, and above all the need to attend accompanied and authorized:

  • Children under 12 years of age have free access to the festival*.
  • Children between 13 and 17 years old must buy their normal ticket.
  • Minors under 16 years of age must be accompanied by their mother/father/authorized guardian.
  • To access the festival they must have a signed authorization from the legal guardian of the minor, which can be downloaded and delivered on the day of the festival, or it can be filled out by the mother/father/authorized guardian at the box office of the venue.

DOWNLOAD AUTHORIZATION

During their stay on the premises, the parents or legal guardians will be responsible for any action carried out by the minor.

In addition to authorization, responsible adults will need to bring a valid ticket. They must accompany the minor at all times, since their stay is not possible individually.

Failure to comply with the above requirements will be grounds for expulsion from the venue and will not give the right to any refund of the price paid for the minor's ticket.

If you cannot find the email where the ticket or subscription was attached to Phe 2024, you can consult in the customer service area of Tickety

You can also go to the box office the week before the festival. They will help you there, as long as you are the ticket buyer and present your ID. 

Your ticket code will only be validated once. It is your responsibility to safeguard it and prevent it from being duplicated.

IMPORTANT: the festival organization is not responsible in case of loss, theft of the ticket, purchase of tickets at unofficial points of sale or possible price differences with other means or sales channels.

According to the entry conditions, the impossibility of attending the event or show (illness, travel, commitment, etc.) or the commission of an error when purchasing the ticket or tickets (purchase by mistake) are not reasons that allow their return. . The user will not be able to exercise the right of withdrawal or resolution, in accordance with current regulations on consumption and retail trade management.

CANCELLATION OF THE EVENT

1. Once the ticket has been purchased, only the total amount will be changed or refunded. in case of cancellation of the event, as indicated in the general conditions of entry, accepted when making the purchase. The total suspension of the festival will be considered cancellation. Therefore, the cancellation of a performance of the artists' lineup, for any extraordinary reason, is not a reason that allows a refund.

In the case of a refund due to cancellation of the event, only the amount of the ticket will be refunded, the expenses incurred for attendance (such as hotels, flights, etc.) are at the expense and risk of the buyer, and cannot be borne by the event promoter. .

2. In the event of cancellation, the purchaser may request a refund within a period not exceeding 14 days or within the period legally determined from the date of public communication of the cancellation, in the manner specified by the Organizer. 

3. For any questions, complaints or incidents, the festival makes the email available. incidences@phefestival.es in which each query will be attended to personally. Important: The claims period will close one month after the festival. 

More information about general ticket terms and conditions here.

The bracelets are single use and non-transferable. Therefore, it is not possible for one person to go one day and another person another, because the bracelet cannot be removed or broken.

If you have any problem with the bracelet –for example, it is worn or it is too tight– do not take it off, go to the ticket office, where they will be able to help you.

 

The ticket, pass or invitation must be exchanged for a bracelet at the ticket office outside the venue. This bracelet allows all attendees to enter and leave the venue freely at any time. The loss of the bracelet will mean the loss of the right to enter and/or remain in the premises.

People with reduced mobility or special needs who come to Phe 2024 They will have a reserved area with chairs to guarantee the best visibility and comfort during the live shows. Only one companion per person will be able to access this area, since it is a small space.

The festival also has a limited number of bathrooms adapted for the access and use of people with functional limitations located in different areas of the venue.

Yes, the entry is nominative in this edition of Phe 2024. All ticket codes must be associated with the name of the person who will use it.

But if you ultimately cannot attend the festival and want to transfer it to another person, in the email received from your ticket there is the option to make the name change, in the 'manage my ticket' section. You can also contact the staff at Tickety.

Admission will depend on you presenting the ticket in good condition, that is, any ticket that is presented with signs of falsification will allow the organizer to deprive the person presenting it of access.

The organization does not guarantee the authenticity of the ticket or subscription if it has not been acquired through the official sales channels (online and physical). To do this, youAll the entrances have different security systems.

Likewise, the resale of tickets is not allowed. The person who has purchased it assumes all responsibility in the event that their ticket is presented in duplicate, photocopied or falsified, and they lose all rights to access the venue.

Nor is it allowed to use it for advertising, marketing or promotional purposes (contests, gifts or raffles) without prior agreement with the organization.

Phe Festival declines all responsibility regarding tickets purchased at unofficial points of sale.

Phe Festival is not responsible for possible price differences with other means or sales channels.

To be aware of everything that will happen in Phe Festival, we recommend that you:

  • Frequently visit the festival website and its different sections, especially the BLOG where we publish all the news.
  • Follow us on our social networks (@phefestival)
  • Subscribe to the Phe Festival mailing to be part of the Phellowers Club and take advantage of discounts and scoops as soon as possible (you can subscribe to the newsletter in the form you will find at the end of HOME of our website).

Within the enclosure of Phe 2024 There will be a restaurant area with tables and a rest area made up of a varied gastronomic selection for all tastes and needs.

We take great care to ensure that the stands and food trucks offer a careful culinary selection made with the freshest raw materials, including vegetarian/vegan varieties and beer for celiacs.

The purchase of drinks and food will be done, as in previous editions, with the cashless bracelet that is also used to enter the festival site. You can top it up with the amount you want at any time before and during the festival, both online and at physical points. Cashless bracelets can be recharged with a card or cash without problem.

Don't worry about the money you don't spend, it's all yours. When Phe 2024 ends, request a refund following the instructions through the festival website and within the stipulated period for the money to return to your account. This transaction will be completely free.

IMPORTANT: it will be necessary to indicate the code on your bracelet, do not throw it away at the end of the festival.

Let's be sustainable! If you have a reusable cup at home from Phe Festival or any other festival, bring it and we will be happy to serve you at our bars. It is important that the glass has the standard size of the glasses offered at the festival. We will not accept glass glasses, glasses with lids or materials that can break and be dangerous.

In addition, in all the festival bars you can buy an official Phe Festival reusable cup for €1. The reusable cups are not returnable, once you purchase it, it is yours and you can take it home as a souvenir. If it gets dirty, we'll change it for another one, but not if it breaks, so take care of it (we recommend saving it for future editions).

Thank you for contributing with us to reducing the C02 footprint and recycling. 

Only those cases that are expressly authorized by the organization (they must have press accreditation) will be able to access the venue with a camera and especially the areas provided for graphics.

All image and intellectual property rights from any celebration or artistic performance that take place within the venue are reserved.

Given the characteristics of the event, in Phe Festival We cannot allow animals of any kind to enter, except guide dogs and those authorized by the organization.

Yes. The venue will have a shop Phe Festival where will it be for sale merchandise of the festival and of the artists and bands that make it available to the public. Remember that all payments at the venue will be made with the cashless bracelet, including merchandising purchases.

Yes, you can smoke on the premises, complying with the regulations that exist in this regard. There will be no specific tobacco sales stall.

The schedule and stage where each artist performs will be published at the beginning of August on the club's social networks. Phe 2024. The forecast is that the doors will open at approximately 5:00 p.m. and the venue will close at around 3:00 a.m. The duration of each of these artists' shows will not vary from that usually offered on their festival performance tour (it is usually 50 minutes to 80 minutes, depending on the artist).

The entry into the venue of any food and/or object (including containers) that may be considered a risk (that may be thrown or thrown at artists or the public and may cause damage) is prohibited to guarantee the safety of the event. However, access is allowed with small snacks (one per person) such as energy bars, nuts, etc.

Drinks cannot be brought into the venue, you can only enter with plastic water bottles without cap (maximum 0.5L).

Those with special dietary needs and baby food are exempt.
There will be a restaurant area with a wide range of food and drink for all tastes, including vegetarian and vegan, at affordable prices.

Hey!!

As you know, our colleague 'plug-in' translator isn't perfect, but Its good enough to get a rough idea of how cool PHE FESTIVAL is ;)

In case you have any questions, we will be happy to help you by mail or social media.

Hey!!

As you know, our colleague ‘plug-in’ translator isn’t perfect, but Its good enough to get a rough idea of how cool PHE FESTIVAL is ;)

In case you have any questions, we will be happy to help you by mail or social media.