We answer your questions

At these dates there are no health restrictions in the Canary Islands for the celebration of festivals. so today it's not mandatory the use of mask, hydroalcoholic gel and the safety distance.

the time has come current prevention regulations will be respected, according to indications of Public Health of the Government of the Canary Islands.

Remember to follow the recommendations of the authorities and cancel your plan if you have any symptoms or have been in contact with someone diagnosed.

People with reduced mobility or special needs who come to Phe 2022 They will have a reserved area in the stalls to guarantee the best visibility and comfort during the live performances. Only one companion per person can access this area.

The festival also has a limited number of bathrooms adapted for the access and use of people with functional limitations located in different areas of the venue.

In these cases, they should contact the provider Tickety.es via email incidences@tickety.es

Absolutely yes, the entrance is nominative in this edition of Ph 2022. All ticket codes must be associated with a name. If you finally cannot attend the festival and want to give it to another person, in the email received from your ticket there is the option to change your name, in the 'manage my ticket' section. You can also contact the staff at Tickety at the Phe box office.

The admission will depend on the fact that you present the document in good conditions, that is, any ticket that is presented with indications of falsification will allow the organizer to deprive the person who presents it of access.

If you cannot find the email where the ticket or subscription was attached to Ph 2022, you can consult in the customer service area of Tickety

You can also go to the ticket booth. They will help you there, as long as you are the ticket buyer and present your ID. 

Your ticket code will only be validated once. It is your responsibility to safeguard it and prevent it from being duplicated.

IMPORTANT: the festival organization is not responsible in case of loss, theft of the ticket, purchase of tickets at unofficial points of sale or possible price differences with other means or sales channels.

The organization does not guarantee the authenticity of the ticket or subscription if it has not been acquired through the official sales channels (online and physical). To do this, youAll the entrances have different security systems.

Likewise, the resale of tickets is not allowed: the code of your ticket allows access to the venue only once. The person who has acquired it assumes all responsibility in the event that their ticket is presented in duplicate, photocopied or falsified, and loses all rights to access the venue.

Nor is it allowed to use it for advertising, marketing or promotional purposes (contests, gifts or raffles) without prior agreement with the organization.

Phe Festival declines all responsibility regarding tickets purchased at unofficial points of sale.

Phe Festival is not responsible for possible price differences with other means or sales channels.

The impossibility of attending an event or show or the commission of an error when purchasing the ticket or tickets are not reasons that allow their return. The user may not exercise the right of withdrawal or resolution, in accordance with current regulations on consumption and retail management.

1. Once the ticket is purchased, its amount will only be changed or refunded in case of cancellation of the event. No name changes or refunds will be made, except in the cases specified in the general entry conditions.

In the case of a refund due to cancellation of the event, the expenses originated by the assistance such as hotels, flights, etc., are at the expense and risk of the buyer, and cannot be borne by the promoter of the event.

2. In case of cancellation, the purchaser may request a refund within a period not exceeding 14 days or in which it is legally determined from the date of public communication of the cancellation, in the manner specified by the Organizer. The total suspension of the concert will be considered cancellation.

More information about general ticket terms and conditions here.

Yes, Phe Festival wants to be an event open to all public, including children (up to a prudent hour such as 11:00 p.m.).

But to organize ourselves in the most appropriate way, it is important to pay attention to these indications about ages, and above all the need to attend accompanied and authorized:

  • Children under 12 years of age have free access to the festival*.
  • Children between 13 and 17 years old must buy their normal ticket.
  • Minors under 16 years of age must be accompanied by their mother/father/authorized guardian.
  • To access the festival they must have a signed authorization from the legal guardian of the minor, which can be downloaded and delivered on the day of the festival, or it can be filled out by the mother/father/authorized guardian at the box office of the venue.

DOWNLOAD AUTHORIZATION

During their stay on the premises, the parents or legal guardians will be responsible for any action carried out by the minor.

In addition to authorization, responsible adults will need to bring a valid ticket. They must accompany the minor at all times, since their stay is not possible individually.

Failure to comply with the above requirements will be grounds for expulsion from the venue and will not give the right to any refund of the price paid for the minor's ticket.

The schedule and stage where each artist performs will be published at the beginning of August on the networks of the Phe 2022. The duration of each of the shows of said artists will not vary from that usually offered in their current concert tour.

To be aware of everything that will happen in Phe 2022, we recommend that you frequently visit the festival website and its different sections, follow us on our social networks and subscribe to the Phe Festival mailing.

The ticket, subscription or invitation must be exchanged for a bracelet upon arrival at the festival site. in the posts provided for this purpose. This bracelet allows all attendees to enter and leave the venue. The loss of the bracelet will mean the loss of the right of entry and/or permanence in the venue.

The entrance to the venue of any food and/or object (including containers) that may be considered a risk (that may be thrown or thrown at artists or the public and may cause damage) is prohibited to guarantee the safety of the event.

Therefore, drinks cannot be brought into the venue, with the exception of plastic water bottles without cap (maximum 0.5L). However, access is allowed with small snacks (one per person) such as energy bars and/or vitamin gels.

Those with special dietary needs and baby food are exempt.
There will be an annex with a restaurant area with a wide range of food and drink for all tastes, including vegan, at affordable prices.

Given the characteristics of the event, in Phe Festival We cannot allow animals of any kind to enter, except guide dogs and those authorized by the organization.

Hey!!

As you know, our colleague 'plug-in' translator isn't perfect, but Its good enough to get a rough idea of how cool PHE FESTIVAL is ;)

In case you have any questions, we will be happy to help you by mail or social media.

Hey!!

As you know, our colleague ‘plug-in’ translator isn’t perfect, but Its good enough to get a rough idea of how cool PHE FESTIVAL is ;)

In case you have any questions, we will be happy to help you by mail or social media.