IMPORTANT: It will be necessary to indicate the code of your bracelet, do not throw it away at the end of the festival.
Don't worry about the money you don't spend; it's all yours. When Phe 2025 ends, request the refund within the stipulated period so the money returns to your account. This transaction will be completely free.
The refund will be processed a few days after the return application period expires, within a maximum of 2 weeks, depending on each bank. Returns have neither management fees nor a minimum amount.
If you have any problems with returns, please contact IDASFEST directly: cashless@idasfest.es
Redeem the PDF entry What did you receive by email for a bracelet upon your arrival at the ticket counter del Phe 2025, installed on the esplanade of the Puerto de la Cruz dock, at the authorized stands and times. Keep in mind that The ticket is for single use and non-transferable., in addition to being mandatory to enter and leave the premises.
Top up your wristband with the desired balance and when you go to refuel in the dining area, buy drinks, or any item in the Market area, pay with the cashless bracelet, you can check your balance by accessing it online or by asking staff to scan it.
The bracelet must be in perfect condition, make sure you don't break it or lose it. Also, you will need it to recover the leftover money once the festival is over, don't throw it away!
You can recharge for the amount you want through an agile and secure system, both in advance and at the box office or at the festival.
ADVANCE RECHARGE: You can do it online, through this link, being the procedure like any payment by card. It is the best method to avoid queuing inside the venue and go directly to enjoy the concerts.
How to recharge online? THERE ARE 2 WAYS:
On the premmises: If you prefer, you can also recharge at the ticket office or at the multiple recharging points installed in the concert venue, paying in both cases in cash or by card. Our staff will be happy to help you and answer any questions.
If your balance runs out, you can go to the authorized points in the enclosure, where you can recharge your wallet. You can also recharge online with the code that the bracelet has at the bottom of it. You can recharge balance as many times as you want.
As you know, our colleague 'plug-in' translator isn't perfect, but Its good enough to get a rough idea of how cool PHE FESTIVAL is ;)
In case you have any questions, we will be happy to help you by mail or social media.
