No, once tickets are purchased, they cannot be returned.
Depending on the entry conditions, the inability to attend the festival (illness, travel, commitment, etc.) or the mistaken purchase of the ticket(s). They are not reasons that allow its return. The user will not be able to exercise the right of withdrawal or resolution, in accordance with current regulations on consumption and retail trade management.
EVENT CANCELLATION: Under what circumstances am I entitled to a refund?
1. Once the ticket has been purchased, only the total amount will be changed or refunded. in case of TOTAL cancellation of the festival, as indicated in the general entry conditions, which the attendee accepts when making the purchase. Therefore, the cancellation of one of the performances on the artist lineup, for any extraordinary reason, is not a reason that allows the right to a refund.
In the case of a refund due to total cancellation of the event, only the amount of the ticket will be refunded, that is, the expenses incurred for attendance (such as hotels, flights, etc.) are at the buyer's own expense and risk, and cannot be borne by the event promoter.
In the event of total cancellation of the festival, the purchaser may request a refund within a period not exceeding 14 days or within the period legally determined from the date of public communication of the cancellation, in the manner specified by the Organizer.
CONTACT AND PERIOD OF INCIDENTS
For any questions, complaints or incidents, the festival makes the email available. incidencias@phefestival.es in which each query will be attended to personally. IMPORTANT: The claims period will be closed one calendar month after the celebration of the festival.*
*In the exceptional case of the 2023 edition, the claims period was extended in consideration of the circumstance, closing the incident resolution process in December 2023.