Access for people with reduced mobility and special needs

Access for people with reduced mobility and special needs

People with reduced mobility or special needs who come to Phe 2024 They will have a reserved area with chairs to guarantee the best visibility and comfort during the live shows. Only one companion per person will be able to access this area, since it is a small space.

The festival also has a limited number of bathrooms adapted for the access and use of people with functional limitations located in different areas of the venue.

In case of cancellation, how is the refund of tickets organized? Under what circumstances am I entitled to a refund of the ticket amount and under what circumstances am I not entitled?

According to the entry conditions, the impossibility of attending the event or show (illness, travel, commitment, etc.) or the commission of an error when purchasing the ticket or tickets (purchase by mistake) are not reasons that allow their return. . The user will not be able to exercise the right of withdrawal or resolution, in accordance with current regulations on consumption and retail trade management.


1. Once the ticket has been purchased, only the total amount will be changed or refunded. in case of cancellation of the event, as indicated in the general conditions of entry, accepted when making the purchase. The total suspension of the festival will be considered cancellation. Therefore, the cancellation of a performance of the artists' lineup, for any extraordinary reason, is not a reason that allows a refund.

In the case of a refund due to cancellation of the event, only the amount of the ticket will be refunded, the expenses incurred for attendance (such as hotels, flights, etc.) are at the expense and risk of the buyer, and cannot be borne by the event promoter. .

2. In the event of cancellation, the purchaser may request a refund within a period not exceeding 14 days or within the period legally determined from the date of public communication of the cancellation, in the manner specified by the Organizer. 

3. For any questions, complaints or incidents, the festival makes the email available. in which each query will be attended to personally. Important: The claims period will close one month after the festival. 

More information about general ticket terms and conditions here.

What is the best way to have updated information about possible modifications of concerts?

To be aware of everything that will happen in Phe Festival, we recommend that you:

  • Frequently visit the festival website and its different sections, especially the BLOG where we publish all the news.
  • Follow us on our social networks (@phefestival)
  • Subscribe to the Phe Festival mailing to be part of the Phellowers Club and take advantage of discounts and scoops as soon as possible (you can subscribe to the newsletter in the form you will find at the end of HOME of our website).

Where can you eat within the festival grounds? Is there an offer for celiacs or vegetarians? What is the payment system for food and drinks?

Within the enclosure of Phe 2024 There will be a restaurant area with tables and a rest area made up of a varied gastronomic selection for all tastes and needs.

We take great care to ensure that the stands and food trucks offer a careful culinary selection made with the freshest raw materials, including vegetarian/vegan varieties and beer for celiacs.

The purchase of drinks and food will be done, as in previous editions, with the cashless bracelet that is also used to enter the festival site. You can top it up with the amount you want at any time before and during the festival, both online and at physical points. Cashless bracelets can be recharged with a card or cash without problem.

Don't worry about the money you don't spend, it's all yours. When Phe 2024 ends, request a refund following the instructions through the festival website and within the stipulated period for the money to return to your account. This transaction will be completely free.

IMPORTANT: it will be necessary to indicate the code on your bracelet, do not throw it away at the end of the festival.

Will there be reusable cups? How does the system work? Can I bring my own glass?

Let's be sustainable! If you have a reusable cup at home from Phe Festival or any other festival, bring it and we will be happy to serve you at our bars. It is important that the glass has the standard size of the glasses offered at the festival. We will not accept glass glasses, glasses with lids or materials that can break and be dangerous.

In addition, in all the festival bars you can buy an official Phe Festival reusable cup for €1. The reusable cups are not returnable, once you purchase it, it is yours and you can take it home as a souvenir. If it gets dirty, we'll change it for another one, but not if it breaks, so take care of it (we recommend saving it for future editions).

Thank you for contributing with us to reducing the C02 footprint and recycling. 


As you know, our colleague ‘plug-in’ translator isn’t perfect, but Its good enough to get a rough idea of how cool PHE FESTIVAL is ;)

In case you have any questions, we will be happy to help you by mail or social media.