In case of cancellation, how is the refund of the tickets organized? Under what circumstances am I entitled to a refund of the ticket amount and under what circumstances am I not?

The impossibility of attending an event or show or the commission of an error when purchasing the ticket or tickets are not reasons that allow their return. The user may not exercise the right of withdrawal or resolution, in accordance with current regulations on consumption and retail management.

1. Once the ticket is purchased, its amount will only be changed or refunded in case of cancellation of the event. No name changes or refunds will be made, except in the cases specified in the general entry conditions.

In the case of a refund due to cancellation of the event, the expenses originated by the assistance such as hotels, flights, etc., are at the expense and risk of the buyer, and cannot be borne by the promoter of the event.

2. In case of cancellation, the purchaser may request a refund within a period not exceeding 14 days or in which it is legally determined from the date of public communication of the cancellation, in the manner specified by the Organizer. The total suspension of the concert will be considered cancellation.

More information about general ticket terms and conditions here.

Hey!!

As you know, our colleague 'plug-in' translator isn't perfect, but Its good enough to get a rough idea of how cool PHE FESTIVAL is ;)

In case you have any questions, we will be happy to help you by mail or social media.

Hey!!

As you know, our colleague ‘plug-in’ translator isn’t perfect, but Its good enough to get a rough idea of how cool PHE FESTIVAL is ;)

In case you have any questions, we will be happy to help you by mail or social media.