Normas archivos - Phe Festival 2026

Can tickets be returned? Under what circumstances am I entitled to a refund? In case of cancellation, how is the refund organized?

No, once tickets are purchased, they cannot be returned.

Depending on the entry conditions, the inability to attend the festival (illness, travel, commitment, etc.) or the mistaken purchase of the ticket(s). They are not reasons that allow its return. The user will not be able to exercise the right of withdrawal or resolution, in accordance with current regulations on consumption and retail trade management.

EVENT CANCELLATION: Under what circumstances am I entitled to a refund?

1. Once the ticket has been purchased, only the total amount will be changed or refunded. in case of TOTAL cancellation of the festival, as indicated in the general entry conditions, which the attendee accepts when making the purchase. Therefore, the cancellation of one of the performances on the artist lineup, for any extraordinary reason, is not a reason that allows the right to a refund.

In the case of a refund due to total cancellation of the event, only the amount of the ticket will be refunded, that is, the expenses incurred for attendance (such as hotels, flights, etc.) are at the buyer's own expense and risk, and cannot be borne by the event promoter.

In the event of total cancellation of the festival, the purchaser may request a refund within a period not exceeding 14 days or within the period legally determined from the date of public communication of the cancellation, in the manner specified by the Organizer.

CONTACT AND PERIOD OF INCIDENTS

For any questions, complaints or incidents, the festival makes the email available. incidencias@phefestival.es in which each query will be attended to personally. IMPORTANT: The claims period will be closed one calendar month after the celebration of the festival.*

*In the exceptional case of the 2023 edition, the claims period was extended in consideration of the circumstance, closing the incident resolution process in December 2023.

More information about general ticket terms and conditions here.

Can you enter the festival with children or under 18?

Yes, Phe Festival wants to be an event open to all public, including children (up to a prudent hour such as 11:00 p.m., as indicated by current regulations).

But to organize ourselves in the most appropriate way, it is important to pay attention to these indications about ages, and above all the need to attend accompanied and authorized:

Children under 12 years of age have free access to the festival*.
Children between 13 and 17 years old must buy their normal ticket.
Minors under 16 years of age must be accompanied by their mother/father/authorized guardian.
To access the festival they must have a signed authorization from the legal guardian of the minor, which can be downloaded and delivered on the day of the festival, or it can be filled out by the mother/father/authorized guardian at the box office of the venue.

DOWNLOAD AUTHORIZATION

During their stay on the premises, the parents or legal guardians will be responsible for any action carried out by the minor.

In addition to authorization, responsible adults will need to bring a valid ticket. They must accompany the minor at all times, since their stay is not possible individually.

Failure to comply with the above requirements will be grounds for expulsion from the venue and will not give the right to any refund of the price paid for the minor's ticket.

If I can't go to the festival, can I resell my ticket?

No, ticket resale is not allowed.

Many times fake or duplicate tickets are resold. The person who has purchased a resold ticket assumes all responsibility in the event that their ticket is presented in duplicate, photocopied or falsified, and loses all rights to access the venue.

Phe Festival declines all responsibility for tickets purchased at unofficial points of sale.

Phe Festival is not responsible for possible price differences with other means or sales channels.

If you ultimately cannot attend the festival, you can give your ticket to someone else. In the email received with your ticket you will find the option to change your name, in the 'manage my ticket' section. You can also contact Tickety staff to make the name change.

Can the bracelet be exchanged with another person? What if it breaks or has a problem?

No. The bracelets are single use and non-transferable. Therefore, it is not possible to go one person one day and another person another, because the bracelet cannot be removed or broken. If the box office team detects a bracelet that is broken, poorly adjusted or worn by different people, they may deny entry to the venue.

If you have any problem with the bracelet – for example, it is worn or tight – do not take it off, go to the ticket office, where they will be able to help you and give you a new one.

Will I be able to enter and exit the venue?

Yeah.

The ticket, pass or invitation must be exchanged for a bracelet at the ticket office outside the venue. This bracelet allows all attendees to enter and leave the venue freely at any time. The loss of the bracelet will mean the loss of the right to enter and/or remain in the premises.

Can food and drinks be brought in? Will there be a vegan food offer? Can you do it with baby food?

It is not possible to enter with food and/or objects (including containers or tupperware) that may be considered a risk (that may be thrown or thrown at artists or the public and may cause damage) to guarantee the safety of the event. However, access is allowed with small snacks (one per person) such as energy bars, nuts, pieces of fruit, etc.

Drinks from outside cannot be brought into the venue, only plastic bottles of water without a cap (maximum 0.5L) may be brought in. However, remember that at Phe Festival water is FREE. That is, you can order water at the bar and we will serve it to you free of charge. You will only need a reusable glass to serve yourself. Bring one from home or order one at the bar for €1 (Take care of it! It is returnable).

People with special dietary needs and duly justified baby food are exempt.

There will be a restaurant area with a wide range of food and drink for all tastes, including vegetarian, vegan and suitable for celiacs, at affordable prices.

Is it possible to enter with a photo or video camera?

Access to the premises with professional cameras is prohibited. Any large camera or one with a removable lens is considered professional.

Only those cases that are expressly authorized by the organization will be able to access the venue with a camera, and especially to the areas provided for photographers; they must have press accreditation.

All image and intellectual property rights from any celebration or artistic performance that take place within the venue are reserved.

Can you enter the enclosure with animals?

Given the characteristics of the event, in Phe Festival We cannot allow animals of any kind to enter, except guide dogs and those authorized by the organization.