Get your PHE 2025 pass now at Tickety.es
Remember:
- Children under 12 years old do not pay admission.
- People between 12 and 30 years old who have the European Youth Card have a 25% discount.
Categorias: Tickets
Can tickets be returned? Under what circumstances am I entitled to a refund? In case of cancellation, how is the refund organized?
No, once tickets are purchased, they cannot be returned.
Depending on the entry conditions, the inability to attend the festival (illness, travel, commitment, etc.) or the mistaken purchase of the ticket(s). They are not reasons that allow its return. The user will not be able to exercise the right of withdrawal or resolution, in accordance with current regulations on consumption and retail trade management.
EVENT CANCELLATION: Under what circumstances am I entitled to a refund?
1. Once the ticket has been purchased, only the total amount will be changed or refunded. in case of TOTAL cancellation of the festival, as indicated in the general entry conditions, which the attendee accepts when making the purchase. Therefore, the cancellation of one of the performances on the artist lineup, for any extraordinary reason, is not a reason that allows the right to a refund.
In the case of a refund due to total cancellation of the event, only the amount of the ticket will be refunded, that is, the expenses incurred for attendance (such as hotels, flights, etc.) are at the buyer's own expense and risk, and cannot be borne by the event promoter.
In the event of total cancellation of the festival, the purchaser may request a refund within a period not exceeding 14 days or within the period legally determined from the date of public communication of the cancellation, in the manner specified by the Organizer.
CONTACT AND PERIOD OF INCIDENTS
For any questions, complaints or incidents, the festival makes the email available. incidencias@phefestival.es in which each query will be attended to personally. IMPORTANT: The claims period will be closed one calendar month after the celebration of the festival.*
*In the exceptional case of the 2023 edition, the claims period was extended in consideration of the circumstance, closing the incident resolution process in December 2023.
More information about general ticket terms and conditions here.
If I can't go to the festival, can I resell my ticket?
No, ticket resale is not allowed.
Many times fake or duplicate tickets are resold. The person who has purchased a resold ticket assumes all responsibility in the event that their ticket is presented in duplicate, photocopied or falsified, and loses all rights to access the venue.
Phe Festival declines all responsibility for tickets purchased at unofficial points of sale.
Phe Festival is not responsible for possible price differences with other means or sales channels.
If you ultimately cannot attend the festival, you can give your ticket to someone else. In the email received with your ticket you will find the option to change your name, in the 'manage my ticket' section. You can also contact Tickety staff to make the name change.
I can't find the email with the subscription or ticket to download
If you cannot find the email where the ticket or subscription was attached to Phe 2024, you can consult in the customer service area of Tickety.
You can also go to the box office the week before the festival. They will help you there, as long as you are the ticket buyer and present your ID.
Your ticket code will only be validated once. It is your responsibility to safeguard it and prevent it from being duplicated.
IMPORTANT: the festival organization is not responsible in case of loss, theft of the ticket, purchase of tickets at unofficial points of sale or possible price differences with other means or sales channels.
Is the ticket nominative? Can someone else use it in case I can't attend?
Yes, the entry is nominative in this edition of Phe 2024. All ticket codes must be associated with the name of the person who will use it.
But if you ultimately cannot attend the festival and want to transfer it to another person, in the email received from your ticket there is the option to make the name change, in the 'manage my ticket' section. You can also contact the staff at Tickety.
Admission will depend on you presenting the ticket in good condition, that is, any ticket that is presented with signs of falsification will allow the organizer to deprive the person presenting it of access.
What happens if I buy my ticket at a point of sale that turns out to be fake?
The organization does not guarantee the authenticity of the ticket or subscription if it has not been acquired through the official sales channels (online and physical). To do this, youAll the entrances have different security systems.
Likewise, the resale of tickets is not allowed. The person who has purchased it assumes all responsibility in the event that their ticket is presented in duplicate, photocopied or falsified, and they lose all rights to access the venue.
Nor is it allowed to use it for advertising, marketing or promotional purposes (contests, gifts or raffles) without prior agreement with the organization.
Phe Festival declines all responsibility regarding tickets purchased at unofficial points of sale.
Phe Festival is not responsible for possible price differences with other means or sales channels.