Get your PHE 2025 pass now at Tickety.es
Remember:
- Children under 12 years old do not pay admission.
- People between 12 and 30 years old who have the European Youth Card have a 25% discount.
Categorias: Information
Can you enter the festival with children or under 18?
Yes, Phe Festival wants to be an event open to all public, including children (up to a prudent hour such as 11:00 p.m., as indicated by current regulations).
But to organize ourselves in the most appropriate way, it is important to pay attention to these indications about ages, and above all the need to attend accompanied and authorized:
- Children under 12 years of age have free access to the festival*.
- Children between 13 and 17 years old must buy their normal ticket.
- Minors under 16 years of age must be accompanied by their mother/father/authorized guardian.
- To access the festival they must have a signed authorization from the legal guardian of the minor, which can be downloaded and delivered on the day of the festival, or it can be filled out by the mother/father/authorized guardian at the box office of the venue.
During their stay on the premises, the parents or legal guardians will be responsible for any action carried out by the minor.
In addition to authorization, responsible adults will need to bring a valid ticket. They must accompany the minor at all times, since their stay is not possible individually.
Failure to comply with the above requirements will be grounds for expulsion from the venue and will not give the right to any refund of the price paid for the minor's ticket.
I can't find the email with the subscription or ticket to download
If you cannot find the email where the ticket or subscription was attached to Phe 2024, you can consult in the customer service area of Tickety.
You can also go to the box office the week before the festival. They will help you there, as long as you are the ticket buyer and present your ID.
Your ticket code will only be validated once. It is your responsibility to safeguard it and prevent it from being duplicated.
IMPORTANT: the festival organization is not responsible in case of loss, theft of the ticket, purchase of tickets at unofficial points of sale or possible price differences with other means or sales channels.
Will I be able to enter and exit the venue?
Yeah.
The ticket, pass or invitation must be exchanged for a bracelet at the ticket office outside the venue. This bracelet allows all attendees to enter and leave the venue freely at any time. The loss of the bracelet will mean the loss of the right to enter and/or remain in the premises.
Access for people with reduced mobility and special needs
People with reduced mobility or special needs who come to Phe 2024 They will have a reserved area with chairs to guarantee the best visibility and comfort during the live shows. Only one companion per person will be able to access this area, since it is a small space.
The festival also has a limited number of bathrooms adapted for the access and use of people with functional limitations located in different areas of the venue.
Is the ticket nominative? Can someone else use it in case I can't attend?
Yes, the entry is nominative in this edition of Phe 2024. All ticket codes must be associated with the name of the person who will use it.
But if you ultimately cannot attend the festival and want to transfer it to another person, in the email received from your ticket there is the option to make the name change, in the 'manage my ticket' section. You can also contact the staff at Tickety.
Admission will depend on you presenting the ticket in good condition, that is, any ticket that is presented with signs of falsification will allow the organizer to deprive the person presenting it of access.
What happens if I buy my ticket at a point of sale that turns out to be fake?
The organization does not guarantee the authenticity of the ticket or subscription if it has not been acquired through the official sales channels (online and physical). To do this, youAll the entrances have different security systems.
Likewise, the resale of tickets is not allowed. The person who has purchased it assumes all responsibility in the event that their ticket is presented in duplicate, photocopied or falsified, and they lose all rights to access the venue.
Nor is it allowed to use it for advertising, marketing or promotional purposes (contests, gifts or raffles) without prior agreement with the organization.
Phe Festival declines all responsibility regarding tickets purchased at unofficial points of sale.
Phe Festival is not responsible for possible price differences with other means or sales channels.
What is the best way to have updated information about possible modifications of concerts?
To be aware of everything that will happen in Phe Festival, we recommend that you:
- Frequently visit the festival website and its different sections, especially the BLOG where we publish all the news.
- Follow us on our social networks (@phefestival)
- Subscribe to the Phe Festival mailing to be part of the Phellowers Club and take advantage of discounts and scoops as soon as possible (you can subscribe to the newsletter in the form you will find at the end of HOME of our website).
Where can you eat within the festival grounds? Is there an offer for celiacs or vegetarians? What is the payment system for food and drinks?
Within the enclosure of Phe 2024 There will be a restaurant area with tables and a rest area made up of a varied gastronomic selection for all tastes and needs.
We take great care to ensure that the stands and food trucks offer a careful culinary selection made with the freshest raw materials, including vegetarian/vegan varieties and beer for celiacs.
The purchase of drinks and food will be done, as in previous editions, with the cashless bracelet that is also used to enter the festival site. You can top it up with the amount you want at any time before and during the festival, both online and at physical points. Cashless bracelets can be recharged with a card or cash without problem.
Don't worry about the money you don't spend, it's all yours. When Phe 2024 ends, request a refund following the instructions through the festival website and within the stipulated period for the money to return to your account. This transaction will be completely free.
IMPORTANT: it will be necessary to indicate the code on your bracelet, do not throw it away at the end of the festival.
Will there be reusable cups? How does the system work? Can I bring my own glass?
Let's be sustainable! If you have a reusable cup at home from Phe Festival or any other festival, bring it and we will be happy to serve you at our bars. It is important that the glass has the standard size of the glasses offered at the festival. We will not accept glass glasses, glasses with lids or materials that can break and be dangerous.
In addition, in all the festival bars you can buy an official Phe Festival reusable cup for €1. The reusable cups are not returnable, once you purchase it, it is yours and you can take it home as a souvenir. If it gets dirty, we'll change it for another one, but not if it breaks, so take care of it (we recommend saving it for future editions).
Thank you for contributing with us to reducing the C02 footprint and recycling.